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During the campaign, it is going to take longer than usual to ship out especially when a backordered item is selected.
"Backordered items" will be once carefully-transferred to Terraformer Rakuten office from dotted warehouse across Japan.
So please be fully aware that it will take longer to process the order if you have selected an item that is on backorder.
Also we ask that all payments for purchases be completed in advance.

Please note that basically "Backordered items" are [Opened / Second-hand] items, they are not brand-new.
The items are not the thing which purchased from manufacturers, but we bought them which other person purchased once.
We indicate on the item's page with the image of damages or problems only if there are the defects.
The item does not have it on the item's discription page, it means that it has no noticeable damages, missing parts and any problems.

< Important announcement for international customers >

Previously, the item's prices did not include Japanese consumption tax when you purchase in our shop and ship internationally.
It means that we have been making some discount on the item's indicated price.

However, there are growing concerns about the unstable postal situation now.
We will be working very hard to add the strength of safer shipping for all the international customers.
Therefore, we, Terraformer necessitate a price increase anyway although we understand that it is never desired.

International orders will be charged consumption tax as a handling fee.
It means that the item is sold with the indicated price on our web site.
This becomes effective from 1 July, 2013.

Instead, registration will be added to some orders at random with no extra cost for our customer's peace of mind.

Customs duty and other taxes may be levied additionally when the shipment reaches your country.
If applicable, please pay those costs directly to the delivery agents or the customs office.
Policies on those taxes vary in each country. Please contact the customs office at your country for more details.
Please note that we accept no responsibility for the customs duty.

< Important reminder about the shipping method >

Due to various circumstances, the shipping method will be limited to "Registered SAL" or "EMS" which has the insurance and tracking number.
Please note that we can no longer accept unregistered SAL because of the unstable postal situation of recent date.
This rule comes into effect as from 15 June,2013 to the following specific countries.

*Russian Federation

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